FAQ

What are the different sizes?

We sized our straps for normal women sizes. If you are "in-between" sizes, please size to the next size up.

Women's Size       Apparel Size        Bust (inches)

S                            4-6                       33-34

M                           8-10                     35-36

L                            12-14                   37-39

XL                          16-18                   40-42

2XL                        20-24                   43-45

Do you ship outside of the U.S.?

Yes, we currently ship outside of the U.S.  However, international shipping rates apply and no tracking information will be given.

Do you provide any tracking information?

Yes, only for USPS First Class Package (usually 2 business days).
Tracking number will be emailed when order is fulfilled and shipped.

No, for Free Shipping USPS First Class Mail (usually 3-7 business days).

If you are purchase order is over $20, please consider using USPS First Class Package (usually 2 business days) trackable shipping service.  We don’t guarantee that you will receive your purchased order.

What is your return policy?

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ladystraps@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at ladystraps@gmail.com and send your item to: 5300 Iron Horse Pkwy Apt.#428, Dublin, California 94568 (USA).

Shipping
To return your product, please mail (USPS) or ship the product(s) to: 5300 Iron Horse Pkwy Apt.#428, Dublin, California 94568 (USA)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are return shipping an item over $20, please consider using USPS First Class Package (usually 2 business days) trackable shipping service.  We don’t guarantee that we will receive your returned item.